Kanyman journal

Practical support without unnecessary theory

Practical guides to customer conversations, support channels and AI agents.

How to preserve customer history in live chat

How to identify returning visitors, restore previous conversations and avoid creating a new request on every visit.

What each support channel is best at and how to combine them without splitting customer history and team workflows.

Practical criteria for knowledge grounding, context, limits, specialist handoff, access control and testing before launch.