Refund policy
Effective date: 23 August 2026. Version 1.2
This Policy sets out the conditions and procedure for refunds for Kanyman Platform services provided by GR ATTRACTOR Limited Liability Company (the “Provider”).
1. Provider details
- Service: Kanyman
- Provider: GR ATTRACTOR Limited Liability Company
- Tax ID: 313127023
- Email: Gr22attract@gmail.com
2. General conditions
2.1. Under Article 32 of the Russian Consumer Protection Law, a consumer may withdraw from services at any time after paying the Provider’s actual expenses.
2.2. Business customers receive refunds on the same basis under Article 782 of the Civil Code of the Russian Federation.
3. Subscription refunds
3.1. Cancellation within the first three days
A full refund is available if the Customer cancels within three calendar days of payment and has not used paid features.
3.2. Cancellation after three days
The refund is proportional to the unused period after actual expenses: refund = (price / days in the period) × remaining days − expenses.
3.3. Trial period
A free trial is not refundable because no payment was made.
3.4. Account balance
Any unused AI-processing balance is refunded in full when the agreement is terminated.
4. How to request a refund
Email a request to Gr22attract@gmail.com and include:
- full name or organisation name
- the email used for registration
- reason for cancellation
- refund bank details, if required
Review period
The request is reviewed within five business days.
5. Refund timing
5.1. A refund is made within 10 calendar days after the decision under Article 31 of the Russian Consumer Protection Law.
5.2. The refund uses the original payment method: card payments return to the same card and bank transfers return to the payer’s account.
5.3. Bank processing may take up to five business days.
6. When no refund is made
- the account was blocked for breaching the offer
- the subscription period has fully ended
- the required refund information was not provided
- the claim was made more than 30 days after the paid period ended
7. Technical outages
7.1. If the Platform is unavailable for more than 24 consecutive hours due to the Provider, compensation is provided by extending the subscription or making a partial refund.
7.2. Scheduled maintenance announced in advance is not a ground for a refund.
8. Contact
- GR ATTRACTOR Limited Liability Company
- Tax ID: 313127023
- Address: 254, 1st Lane, Usta Shirin Street, Miskin MFY, Almazar District, Tashkent, Republic of Uzbekistan
- Email: Gr22attract@gmail.com